Informations de retour et de garantie

GARANTIE À VIE

Nobis products are fully warranted against defects in materials and workmanship for the reasonable lifetime of the product. In the rare event the product has failed due to a manufacturing defect or component failure, we will repair the product without charge or replace at our discretion. If the exact style is no longer available, a product of equal value and styling will be provided as determined by our team. This warranty does not include repairs due to accidents, improper care, negligence, or normal wear and tear. Please note that we advise against dry cleaning and that dry cleaning your outerwear will void the warranty. Original Proof of Purchase must be provided and all interior garment tags must be attached. Alterations or modifications made after purchase will void the warranty. Warranty is non-transferable. Please contact your original Authorized Retailer for any warranty inquiries. Customers are responsible for shipping items to Nobis, and Nobis will cover return shipping costs.

GARANTIE À VIE

Nobis products are fully warranted against defects in materials and workmanship for the reasonable lifetime of the product. In the rare event the product has failed due to a manufacturing defect or component failure, we will repair the product without charge or replace at our discretion. If the exact style is no longer available, a product of equal value and styling will be provided as determined by our team. This warranty does not include repairs due to accidents, improper care, negligence, or normal wear and tear. Please note that we advise against dry cleaning and that dry cleaning your outerwear will void the warranty. Original Proof of Purchase must be provided and all interior garment tags must be attached. Alterations or modifications made after purchase will void the warranty. Warranty is non-transferable. Please contact your original Authorized Retailer for any warranty inquiries. Customers are responsible for shipping items to Nobis, and Nobis will cover return shipping costs.

POLITIQUE DE RETOUR

IMPORTANT NOTICE: Orders placed between April 10 and April 30, 2020 during our COVID-19 Relief Fundraising Campaign will be strictly subject to échange seulement terms within 30 days of receipt. In an effort to raise much needed funds for local hospitals and organizations working to bring relief to front line workers, Nobis is donating 100% of your pre-tax purchase to charity and therefore we are not able to offer refunds or returns on these purchases. Thank you for helping us support the fight.

Standard Return Policy Resumes May 1st

Please note: We continue to navigate the COVID-19 situation together as a community and in order to give everyone the time they need to focus on their health and safety, our return policy will be extended to 60 days if your order was placed before April 10 or after April 30, 2020. As a safety precaution for our employees and partners, all packages will be handled seven days after receipt.

To be eligible for a complimentary return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all of the original tags attached. If you wish to initiate a return please click "Request a Return" and complete the form within 30 days of your purchase date. A pre-paid return label will be sent to you by our Customer Service team within two business days.

Updated: April 30, 2020

CE QUI EST COUVERT DANS LA GARANTIE

  • COUVERTE

  • Défauts de tissu.

  • Défauts de fourrure.

  • Défauts de fermeture à glissière ou de fermeture.

  • Défauts de fabrication.

  • NON COUVERT

  • Problèmes liés aux modifications.

  • Mauvais soin ou négligence.

  • Mauvais stockage.

  • Usure régulière.

INSTRUCTIONS D'ENTRETIEN

Wash: Always remove fur from your jacket prior to laundering. Jacket should be zipped closed, plackets fully closed and washed "face out" on low, delicate cool settings. Dry: Jacket should be zipped closed, placket fully closed, then turned "inside out" to dry on low cool setting.

  • FAIRE

  • Décompressez et enlevez toutes les garnitures et accents de fourrure.

  • Retournez le vêtement.

  • Assurez-vous que toutes les poches sont vides.

  • Ne pas

  • N'utilisez pas de détergents ni d'eau de Javel.

  • Ne lavez pas les vêtements avec des détails en cuir. Consultez un spécialiste du nettoyage à sec pour les styles AJIN et QUINTON.

Comment pouvons-nous vous aider?

We want you to pursue your passions, take yourself places and embrace the elements without worry. You may initiate a claim below or you may contact us at 1-888-293-4888 or info@nobis.com to speak with a Customer Service representative.

 
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